Terms & conditions

Sacchi Seva prepares Puja Kits and Samagri and delivers them in Lucknow, Uttar Pradesh. Our website is sacchiseva.com. When you create an account or place an order, you are agreeing to these terms & conditions, our privacy policy, our shipping & delivery policy, and our cancellation & refund policy.

If something on WhatsApp and something on these pages ever differ, the written policy on the website is the one we follow, unless we have clearly updated your order for you.

We may improve these pages from time to time. The date at the top is the latest version. An order you have already paid follows the version that was up on that day.

Please be 18 or older. Orders are for your home puja, not for resale, unless we have agreed otherwise in writing.

Please keep one account for yourself. If the same person opens many accounts or keeps changing numbers, we may bring those accounts together or pause new orders so we can serve everyone fairly.

Please do not share your OTP or Google sign-in. Orders placed while you are signed in are treated as your orders.

We need a name, mobile number, email, and delivery address that we can actually reach — yours, or a family member who will take the parcel.

If an address or number cannot be verified before we pack, we may hold or cancel the order and return the payment to the same method you used.

Please pay with a UPI, card, net banking, or wallet that you are allowed to use. If a payment looks like it does not belong to the account holder, we may pause the order and speak with the payment provider.

Checkout needs a signed-in account. You can sign in with an email code or with Google. We do not offer guest checkout, so your orders stay in one place.

Please keep the email and phone on the account able to receive codes and order mail.

If you ask us to change an address, cancel, or refund, we may ask for the order number and a simple check (for example the email on the account) so we help the right person.

You receive the items listed on the product page and on your paid order. Photographs show how a kit may look when arranged. Fresh flowers, leaves, powders, and packets can differ a little in colour, size, or wrapper. If the item is good for puja, that small difference is expected.

Sacchi Seva sells kits and samagri. We are not a temple and we do not book pandits. The kit does not include any other service unless the product page says so.

Prices are in Indian rupees. What you pay is the total shown at checkout — items, delivery if any, and any discount the system actually applies — collected through Razorpay.

If a price on an old page or a screenshot is different from checkout, the checkout total is the one that counts. If we notice a clear mistake (for example a kit showing as ₹1), we will not complete that payment at the wrong amount.

A coupon or referral mentioned in chat applies only when it reduces the total on the paid order.

Items in the cart are not yet an order. An order is placed when Razorpay payment is confirmed and we mark the order as paid. Until then we do not pack or send it.

If you close the payment window, or the bank declines the payment, nothing is charged as a completed order. If money leaves your account and the order is not marked paid, Razorpay returns it to the same method. You do not need to place a second claim with us for that return unless it does not come back — in that case, write to us with the bank message.

On rare occasions we cannot fulfil a paid order (for example we cannot reach the address, or an item is suddenly unavailable). We will tell you and return the payment to the same method.

Razorpay collects the checkout total. We do not take cash on delivery unless your order says so.

If something is wrong with an order, please write to us first on WhatsApp or email with the order number. We will follow the Refund Policy. It helps us put it right quickly, and it keeps a clear record.

If a payment dispute is opened with the bank or Razorpay, we share the delivery note, payment confirmation, and these terms so the matter can be settled fairly. If the payment was valid and the order was delivered, the order amount remains payable.

Refunds go only to the original UPI, card, net banking, or wallet. We cannot send money to a different number or as cash.

Areas, timing, and charges are set out in the shipping & delivery policy. We deliver to serviceable pincodes in Lucknow. Please check your pincode before paying. If a pincode is outside our area, we will cancel before packing and return the payment, or hold the order until you give a serviceable address.

Same-day and next-day times shown at checkout are our planned windows. Weather, traffic, or a phone that cannot be reached can delay a slot. If we are late, we will offer a new time. A short delay is not, by itself, a full refund when we still deliver.

Please have someone at home who can take the parcel. A family member, guard, or receptionist at your address counts as received by you.

When the rider records an OTP, name, photo, or signature, we treat the order as delivered. If you believe that record is wrong, write to us with what happened and we will look at it.

If we cannot deliver because the home is locked, the phone is off, or the number does not reach anyone at the address, we may try again or close the order. Kits include fresh items we cannot always take back into stock, so a failed attempt for these reasons may not receive a full refund.

If you can, glance at the packet while the rider is there. If the tape is open, the box looks empty, or something is clearly crushed, photograph it and message us with the order number before the rider leaves, or refuse the packet and tell us.

Once a sealed parcel is accepted, we look after missing or damaged items through the Refund Policy, with a photo and within the time given there. Opening a kit and later changing your mind is not a reason to return the whole order.

For an empty-box or wrong-kit report we may ask for a short video that starts with the seal still on. This helps us see what arrived and send the right replacement.

To cancel, WhatsApp +91 9076524123 with your order number during Mon–Sat, 9:00 AM – 7:00 PM IST. We can cancel if we have not packed the order and have not given it to the rider.

Once packing or dispatch has started, the order cannot be cancelled. If something is wrong when it arrives, the Refund Policy explains replacement or a line refund.

We go by our packing record for the cut-off, so we treat every customer the same.

When money is returned or an item is replaced, we follow the Refund Policy. Please read it with these Terms.

Items that have been opened, used, or partly offered in puja cannot be taken back, unless we sent the wrong thing or a sealed item was already spoiled when it arrived.

If a replacement is available, we may send that instead of refunding. We will not both replace and refund the same item.

Please use the site to browse and order in the ordinary way. Automated attacks on sign-in or checkout, copying our catalogues for another shop, or payments that do not belong to you are not allowed.

If we see a pattern that puts other customers or payments at risk, we may pause checkout on that account or address while we look into it. Where we must, we will share facts with the payment provider.

If a paid order never arrives and we cannot replace it, we return what you paid for that order (or for the items affected) to the original payment method. That is how we make it right.

We cannot cover extra costs such as a pandit’s fee or travel for a particular muhurat, except where Indian law says we must.

Your rights under the Consumer Protection Act, 2019, and other laws that cannot be set aside, stay with you.

WhatsApp +91 9076524123 (this opens a chat) or email support@sacchiseva.com. We are available Mon–Sat, 9:00 AM – 7:00 PM IST. Please send your order number so we can find you quickly.

These Terms follow the laws of India. The courts in Lucknow can hear disputes, without affecting any consumer forum you are entitled to use.