We deliver in selected areas of Lucknow. On any product page you can check your pincode before you pay. If we do not reach that pincode yet, checkout will say so. Areas, timing, and charges are in the shipping & delivery policy.

Some areas can receive the same day when the order is placed before the cut-off shown at checkout. Other serviceable areas are next day. The time for your pincode appears when you enter it.

It depends on your area and is shown before you pay. Orders above the free-delivery amount on the cart have no delivery fee.

Yes. Please sign in with email or Google before checkout. That keeps your orders and addresses in one place. We do not offer guest checkout.

Each kit page lists every item and its quantity. Basic, Complete, and Premium kits include different sets. Photographs show how a kit may look when arranged. Fresh flowers and powders can vary a little in colour or size; if the item is good for puja, that is expected.

Payment is through Razorpay. You can use UPI, credit and debit cards, net banking, and wallets that Razorpay offers. We do not take cash on delivery unless an order says so.

Yes, if we have not packed it and have not given it to the rider. WhatsApp us with the order number and we will return the payment to the same UPI or card. Once the order is on its way, we cannot cancel. If something is wrong when it arrives, see the next questions or the cancellation & refund policy.

Please write within 24 hours of delivery. WhatsApp +91 9076524123 or email support@sacchiseva.com with the order number and a photo of the parcel and the item. We will replace that item or return what you paid for it.

Sign in and open Account — paid orders are listed there. Your confirmation email also has the order number. You can use Track Order with that number.

WhatsApp +91 9076524123 during Mon–Sat, 9:00 AM – 7:00 PM IST. That number opens a chat, not a phone call. You can also email support@sacchiseva.com. Please send your order number if you already have one.

Please wait for Razorpay to return it to the same method. If it does not come back, send us the bank or UPI message and the time of payment. We will follow it. You do not need to pay a second time for the same cart unless you choose to place a new order.