Cancellation & refund policy

WhatsApp +91 9076524123 or email support@sacchiseva.com during Mon–Sat, 9:00 AM – 7:00 PM IST. Please send the order number, the email or phone on the account, a short note about what happened, and a photo if something arrived incomplete or damaged.

Starting with us is the fastest path. If a bank dispute is opened first, we will still share our delivery and payment record so the matter can be closed fairly.

If we have not packed the order and have not given it to the rider, we will cancel it and return the full paid amount to the same method you used.

We use our packing record for this, so the cut-off is the same for everyone. A message after the rider has left is handled as a delivery question, not a cancel.

Once packing or dispatch has started, we cannot cancel for a change of plan or a change of date.

If a complete, sound parcel is refused at the door, we may not be able to refund in full. Fresh and sealed puja items often cannot go back on the shelf. We will still listen, and we may offer a partial return where we can.

Please tell us within 24 hours of delivery. Fresh flowers and opened packs are hard to check after that.

A clear photo of the parcel and of the item that is short or damaged is enough in most cases. If the box looks empty or is the wrong kit, a short video from the sealed pack helps us send the right thing the first time.

We will replace the affected item on a later slot, or return the amount you paid for that item. We refund the whole order only when the missing piece makes the rest unusable and we agree with you in writing.

Each item is looked at once. A single short samagri is refunded at that item’s value, not at the full kit price.

A natural difference in flowers, leaves, fruit, powder, oil, thread, or packet design, when the item is still fine for puja.

Items already opened or used in the puja, unless we sent the wrong product, or a sealed item was spoiled on arrival and you showed us in time.

A delay when we still deliver, or a personal time of day we could not match, unless the order never arrived and we do not replace it.

A price you remember from an earlier visit that differs from the total you paid at checkout.

If the rider recorded an OTP, name, photo, or signature, we start from that record. Please tell us what you saw and we will check with the rider.

A parcel handed to a family member or guard at your address is treated as delivered to you.

If money leaves your account and the order is not marked paid, please wait for Razorpay’s automatic return. If it does not come back, send us the bank or UPI message and we will follow it.

If two payments went through for the same cart, we return the extra one to the original method after we confirm both.

Approved refunds go to the same UPI, card, net banking, or wallet you paid with. Banks usually take 5–7 working days after we start the refund.

We cannot pay cash or send the amount to a different number.

We will not both replace an item and refund that same item.

We may look at packing notes, the rider’s record, and the order history so we can be fair. We aim to reply during working hours.

If the same address or account sends many similar claims, we may ask for a little more detail before the next refund, or pause new orders until we have spoken with you.

WhatsApp +91 9076524123 or email support@sacchiseva.com, Mon–Sat, 9:00 AM – 7:00 PM IST. A kind note with the order number is enough to begin.